Serenity | Diamond Necklace | 0.41 Cts. | 14K Gold

• Made to order

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Taking care of your diamond jewelry is essential to ensure its longevity and keep it sparkling for years to come. Here are some important guidelines to help you maintain and enjoy your diamond jewelry:

Storage: When you're not wearing your diamond jewelry, it's important to store it properly to prevent scratches or damage. Keep your pieces separate from other jewelry items in a soft pouch or individual jewelry box to avoid any potential friction.

Cleaning: Regular cleaning is crucial to keep your diamond jewelry looking its best. You can clean your diamonds by creating a solution of warm water and mild liquid soap. Soak your jewelry in the solution for a few minutes, then gently scrub it with a soft-bristle toothbrush to remove any dirt or oil. Rinse the jewelry thoroughly under warm running water and pat it dry with a lint-free cloth. Avoid using harsh chemicals or abrasive cleaners as they may damage the metal settings or delicate parts of the jewelry.

Avoid Exposure: Diamonds are known for their exceptional hardness, but they can still be susceptible to damage. Avoid exposing your diamond jewelry to harsh chemicals, such as household cleaners, chlorine, or bleach, as they can dull the brilliance of the diamond or even discolor the metal. Additionally, remove your diamond jewelry before engaging in activities such as swimming, gardening, or any tasks that may expose it to unnecessary stress or impact.

Regular Inspections: It is advisable to have your diamond jewelry inspected by a professional jeweler at least once a year. They can assess the condition of the settings, prongs, and overall integrity of the piece. Regular inspections can help detect any potential issues early on and prevent the loss of diamonds or further damage.

Professional Cleaning and Maintenance: Periodically, consider taking your diamond jewelry to a professional jeweler for a thorough cleaning and maintenance service. They have specialized tools and equipment to safely clean and restore the brilliance of your diamonds. Additionally, they can check and tighten any loose settings or prongs, ensuring the security of your precious stones.

Everyday Precautions: While diamonds are incredibly durable, it's still important to take precautions during everyday wear. Avoid wearing your diamond jewelry during activities that may subject it to excessive force or impact. Remove your jewelry before exercising, participating in sports, or engaging in manual work.

By following these care instructions, you can preserve the beauty and brilliance of your diamond jewelry. Remember, diamonds are meant to be cherished for a lifetime, and proper care will help ensure that your precious pieces remain stunning and radiant for generations to come.

Items you orders are shipped to you directly by our independent brands, using DHL,UPS, USPS,TNT,FEDEX tracked delivery. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can use this number to track your package on the shipping carrier's website.

Shipping & Delivery
Delivery Time

Standard Delivery 4-7 Business day
Express Delivery 1-3 Business Days

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All items are ready to ship immediately. (except fine jewelry and gold jewelry). Standart Delivery time is 1-7 working days depending on the shipping type and ordered item type you select.

Jewelry items delivery time
Mostly, Since each jewelry product is made-to-order, it may take around 5 -10 business days (production time included ) to receive your shipment. We will notify you of any shipping updates. more details visit Shipping delivery price page

Return & Refunds

We gladly accept returns for unworn or unused items. Just contact us at info@zengoda.com | or Request a return directly

Please provide us with your order number within five (5) days of delivery. Return the item(s) to us within 14 days in total. (must arrive at brand's own return address within 14 days from delivery date). Shipping fees are non-refundable.

Buyers are responsible for return shipping costs. We are not responsible for returns/exchanges that may get lost in transit. We always suggest our clients use a trackable and fully insured method of shipment.

It is important to contact us first regarding returns. Do not send your returns without contacting us first. Please kindly review and follow our product Return policy and Jewelry policy guide for a smooth and hassle-free process.

Please note that every return is the responsibility of the brand from which you made the purchase

See Restocking Fee Policy for Jewelry item orders

Cancellations

You may request a cancellation within same day working hours of purchase.  An address change could be applied any time before your order has shipped.  Please contact us directly at  info@zengoda.com or chat with us with your order number and your name in the subject line. 
More details visit our Order Shipping Delivery

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

Full Eternity Bands

• Custom or personalized orders
• Items on Sale
• Items purchased during Sales Events
• Engraved and monogrammed products
• Piercing
• Gift Cards
• Hygenic items
• Full Eternity band/ring
• Bracelet/Necklace with an extension

Conditions of Return

To make return the item(s);

• Firtsly You have to contact us via e-mail (info@zengoda.com) or chat within five (5) days of delivery,
• All items must be returned in brand new condition; unused and worn.
• The items must be shipped back in their original condition and packaging.
• Items returned by mail must be in all original packaging (tags, box, and pouch , Gift box included)

More details visit Return Refund