Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can use this number to track your package on the shipping carrier's website. or track your order status on your zengoda profil account --> orders menu.

An estimated delivery time frame for each brand will be shown when viewing on the checkout page. Once you place your order you'll receive a confirmation email with these estimated dates. Deliveries are usually made between Monday-Friday.

As soon as your order has been shipped, we’ll email you the tracking information.
As each item is sent from the brand directly, the exact delivery dates can vary, this does depend on where the brand is based and where we are shipping to. We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or stock level integration.

Please note that if you've shopped items from multiple designers, you will receive more than one package as your order is shipped directly from the brand designer. You will also be emailed shipping details for each parcel.

To get the latest update on your DHL delivery you can enter your tracking number here.

If you are in the United States and have ordered from one of our US-based designers, the shipment will be sent with UPS, you can track your UPS delivery here.

For further assistance with your order, please use the contact form below. Our dedicated Customer Service Team will do our best to resolve your query as soon as possible. 

Should your query be urgent, you can use our Live Chat service. Look out for the chat window at the bottom right of our website between 8 am and 4 pm EST Monday-Friday.

Don't have an account? No worries!

You can still create an account now using the same email address used to place the order and it will appear under "My Orders".

Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the
system, the tracking number can be used to see the information about your order and in your e-mail. This may take a couple hours and if the order was packed on the weekend,

it will be updated next available business day!

If you are wondering how you can track your orders using our shop tracking application,

You can download Shop Tracking app from Google Play Store or App Store.When you activate your account by following the instructions after downloading the app, your order information in the Zengoda store will be automatically synced if you have ordered from the US, Canada, UK and Australia.

You can also install the Shop application on your mobile device by clicking a link on the order status page.

Click on the Download Shop to track package button on the same page you made the payment and read the QR code displayed by the camera on your phone.

This way, you can easily track your orders, track order status and even find out where your order is.

Happy shopping!

REGION COUNTRY

We ship to the following countries! Kindly note that we do not ship to PO boxes, parcel lockers, APO or FPO addresses at this time.

North America
Canada, Puerto Rico, United States of America

Oceania
Australia, New Zealand

Europe
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom

Asia
Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

Middle East
Qatar, Saudi Arabia, United Arab Emirates

A: Our designers send their products to you directly, which means faster shipping times, and if you’ve ordered from multiple brands, you will receive separate packages from each.

A : Yes - for security reasons all deliveries require a signature. You can have your order delivered to a work address such as an office, just update the delivery address during checkout.

1. "Come and Take Delivery" Policy:
   a. The "Come and Take Delivery" option is available for select brands and is clearly indicated on the product detail page.
   b. If the "Come and Take Delivery" option is available, the customer can choose to collect their order in person from the relevant delivery address of the brand they ordered from.
   c. To collect the order, the customer must present their order information and a valid form of identification to the brand representative.
   d. The customer will receive an email notification when their order is ready for pickup, and they must collect it within the designated pickup period specified in the notification.
   e. The customer is responsible for arranging their own transportation to and from the pickup location.
   f. The brand will not be responsible for any damage or loss that may occur to the product after the customer takes delivery of the product.
   g. If the customer is unable to collect their order within the designated pickup period, they must contact the brand representative to arrange an alternative pickup time or delivery option, which may be subject to additional fees.
   h. The brand reserves the right to cancel the order if the customer fails to collect it within the designated pickup period without making prior arrangements. You should receive it within 3 days. If not received after this period, the brand may charge a fee.
   i. By choosing the "Come and Take Delivery" option, the customer agrees to comply with the terms and conditions outlined in this policy.

1. Policy:
   a. If you are unable to be home for delivery, or if your purchase is a surprise, you may arrange for a hold for pickup at a secure location near you.
   b. The hold for pickup option is available for up to five business days until the product is retrieved by you or the person you designate.
   c. Alternatively, you can choose to have your product shipped to a trusted friend or family member, or your work address.
   d. To arrange for hold for pickup or alternate delivery options, please contact our Diamond & Jewelry Consultants for assistance.
   e. The customer is responsible for ensuring that the designated pickup location or alternate delivery address is secure and appropriate for receiving high-value jewelry items.
   f. Once the product is delivered to the designated pickup location or alternate delivery address, the customer assumes all responsibility for the security and safety of the product.
   g. The brand will not be responsible for any loss, theft or damage that may occur after the product is delivered to the designated pickup location or alternate delivery address.
   h. By choosing the hold for pickup or alternate delivery option, the customer agrees to comply with the terms and conditions outlined in this policy.

A : Changed your mind? No problem, we may be able to cancel the order with the independent brand before the order is prepared and shipped. Contact us within 24 hours.

If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

Please contact us as soon as possible to arrange this.

For monogrammed and engraved pieces, personalized, custom item once the order is placed, we are not able to cancel or update the order. You can click the link here to see which products cannot be returned.

Answer: We apologize for the inconvenience of a delayed order. There could be a variety of reasons for the delay such as shipping carrier issues, high order volume, or unexpected circumstances. Know that we’re working our hardest to get your order packed up and shipped out to you as soon as possible. Should your order not be processed by the estimated shipping date, our Customer Happiness team will be in contact with an update within 24-48 hours (keep an eye on your inbox!). They will be able to provide you with an update on the estimated delivery time of your order. We appreciate your patience and understanding in this matter.

Keeping you informed is a top priority for us, and we appreciate your patience during this busy time of year. As always, feel free to reach out to us via Live Chat,email(contact@zengoda.com), should you have any questions

A: To place an order on our website, simply browse our selection of jewelry and clothing items, select the items you wish to purchase, and add them to your shopping cart. Once you have all the items you want, proceed to the checkout page to enter your shipping and payment information.

The delivery dates vary based on the shipping method you choose, as well as the designer's location and the shipping destination, since items are sent directly from the designer.

A: Once your item has been dispatched from the independent designer you will receive an email with a tracking number which you can use to find out the status of your delivery. If you didn’t receive an email or you would like any help just Contact Us. or chat with us. Please allow up to 5 days for delivery following dispatch although usually this will be quicker.

A:For any missing items in your order, please visit the Contact Us section and send us an e-mail with your order number and the missing item's name and number. Our team will look into your request and back to you in 2-3 business days.

All items go through quality control by independent Brand team before shipping.

First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to support@zengoda.com.<br>

Our Customer Happiness Team will be happy to help resolve this for you! .

It is important that you please provide us with the above information before the return process begins.

You can contact us in the online chat section or send an e-mail.For more information on the return process, please visit the Returns & Refund

You can add a gift note to any order through your cart on the My Bag page, by pressing on the Add Your Gift Note section. If you would like to add a note after you made your order, simply give us a call — please note, the request needs to be completed before your item is shipped.

AVAILABILITY WHAT DOES THIS MEAN?

In Stock

It's in our facilities and ready for a new home! In Stock items typically ship within 3-4 business days from the purchase date. In stock engraved and monogrammed take some time to get personalized, and typically ship within 8 business days from the purchase date.

Shipping Later

We don’t have it on hand yet but it’s coming soon! Not to worry, you can still purchase it, and your order will be added in the queue to be shipped as soon as they are available! The estimated ship date is indicated on the product page and at check-out for your reference. You'll see it above the "Add to Bag" button. Kindly note that you will be charged at the time the order is placed.

Made To Order

Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take a bit more time to be processed. Be sure to note the estimated shipping date on the product page so you can plan accordingly.

A:

• At Zengoda.com, ensuring the security and satisfaction of our customers is one of our top priorities. We take pride in implementing the following measures to ensure your safety when shopping online:
• Secure Connection (HTTPS): Our website uses a secure HTTPS connection to protect your personal information during the shopping process.
• Trustworthy Payment Options: Zengoda.com offers reliable and widely accepted payment methods, ensuring that your payment transactions are processed securely.
• Protection of Personal Information: We employ advanced security measures and data protection policies to safeguard customer information. Your privacy is of utmost importance to us.
• Communication Channels: We provide clear and accurate contact information, making it easy for you to reach our customer support team with any questions or concerns.
• Customer Reviews and Feedback: We value customer feedback and continuously strive to improve the customer experience. As a result, we feature customer reviews and testimonials on our website and other platforms.
• Security Seals: Our website displays security certificates and seals that attest to our commitment to security and trustworthiness.
• Rest assured that when you shop at Zengoda.com, your security is our top concern. If you have any questions or concerns, please don't hesitate to reach out to our customer support team."