Return + Refund

Hi Valued our Zengoda customer,

For all orders placed through Zengoda, You can return your order as long as they comply with our return policy. 

How to Return

We gladly accept returns for unworn or unused items.

To start a return,Firtsly You have to contact us via e-mail ( or live chat within five (5) days of delivery,

Please provide us with your order number within five (5) days of delivery. It's easy to return. To make return the item(s) to us within five (14) days of delivery,(must arrive at brand's own return address within 14 days from delivery date). Shipping fees are non-refundable.

or Request a return system directly

Alternative Return Request
Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

  • 1. Log in to your account:
  • 2. In the Email field, enter your email address, and then click Continue.
  • 3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  • 4. Go back to the online store, and then enter a six-digit verification code.
  • 5. Click the order that you want to submit the return for.
  • 6. If your order has more than one item, then select the items that you want to return.
  • 7. Select a return reason and add a note for the store.
  • 8. Click Request return.

  • If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned and approved, you receive a refund.

    We would like to make your return processes as fast as possible. Please kindly review and follow our product return policy for a smooth and hassle-free process. Return requests made outside the return period may not be refunded.

    Buyers are responsible for return shipping costs. We are not responsible for returns/exchanges that may get lost in transit. We always suggest our clients use a trackable and fully insured method of shipment.

    It is important to contact us first regarding returns. Do not send your returns without contacting us first. Please kindly review and follow our product return policy for a smooth and hassle-free process. Please note that every return is the responsibility of the brand from which you made the purchase. You can contact us with any questions or to receive an update on your refund status.

    We do not offer exchanges. For a different size or style, please firstly refund your order and place new order via Zengoda. For help reach us.

    Returns Policy

    Returns must comply with our policy:

    If the product you ordered meets our product return policies, we will initiate the return process for you. If your return is accepted, we'll send email to your registered email instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    All returns must be received back by the independent brand within 14 days to be accepted and eligible for a full refund. For returns made using our returns service, original delivery fees will not ordinarily be refunded. Returns should go back to the independent brand directly. please do not return your order via any other means unless directed to by us.

    You will need to include your packing slip inside the package when you return it to us. Any returns without a packing slip may not be accepted. All items must be returned in the original packaging provided. Where provided, any branded packaging such as dust bags, jewellery boxes and clothing tags should be included in your return.

    The item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to you. Footwear should be returned unmarked, unworn and in the original and undamaged packaging

    The following items can't be returned.

    Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

    • Full Eternity Bands
    • Custom or personalized orders
    • Items on Sale
    • Items purchased during Sales Events
    • Engraved and monogrammed products
    • Piercing
    • Gift Cards
    • Hygienic items
    • Customized items
    • Final sale items

    The product description information on our website and online sales channels is the most up-to-date information communicated to Zengoda by the supplier of the product. In case of any difference between the product label information and the information available on our website and online sales channels, the responsibility lies entirely with the supplier.

    All jewelry earrings, men's and women's underwear clothing,face masks are final sale - unfortunately, for hygiene reasons, we are unable to accept returns on face masks. Briefs, swimming costumes and bikini bottoms should be tried on over underwear.

    Returns may not be accepted if the strip has been removed or if the items are soiled, and may be sent back to the customer. Skincare and beauty products can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any plastic wrapping intact.

    You cannot return items that have been made to order or personalised for you.


    *Once the independent brand receives the returned item(s) a refund will be issued by Zengoda to your original payment method, usually within 3 working days. If you have returned items to multiple brands the refunds may be processed individually. You will receive an email once your refund(s) have been processed.

    Once the refund has been made, please allow up to 7 days for the refund to appear in your account or to show on your statement.We do not offer exchanges. For a different size or style, please organise a free return of your original order with us and place a new order via Zengoda.

    Faulty Goods

    If the item is faulty when you receive it, please inform us within 5 days of receipt including a photo and description of the fault. You can contact us here. We may arrange a free return for a refund or replacement for you at no additional cost. Report the faulty or defective product to Zengoda within 5 days. Please contact us within this period. We will contact the seller brand and try to find a solution.

    Items which are damaged or as a result of normal wear and tear, by accident or through misuse will not be considered faulty. Once the returned product reaches us, relevant inspections will be conducted, and if it complies with our return policy, the refund process will be initiated.

    Before your order is sent, our independent brand carries out final quality checks and ships the product to you.
    Still need help? Check out our Customer Help Portal to view our articles or submit your Contact form


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