Gift wrapping

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Items you orders are shipped to you directly by our independent brands, using DHL,UPS, USPS,TNT,FEDEX tracked delivery. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can use this number to track your package on the shipping carrier's website.

Shipping & Delivery
Delivery Time

Standard Delivery 4-7 Business day
Express Delivery 1-3 Business Days

Free shipping over 75 USD | --> Subscribe for %10off + Free Delivery

See Shipping Delivery price

All items are ready to ship immediately. (except fine jewelry and gold jewelry). Standart Delivery time is 1-7 working days depending on the shipping type and ordered item type you select.

Jewelry items delivery time
Mostly, Since each jewelry product is made-to-order, it may take around 5 -10 business days (production time included ) to receive your shipment. We will notify you of any shipping updates. more details visit Shipping delivery price page

Return & Refunds

We gladly accept returns for unworn or unused items. Just contact us at info@zengoda.com | or Request a return directly

Please provide us with your order number within five (5) days of delivery. Return the item(s) to us within 14 days in total. (must arrive at brand's own return address within 14 days from delivery date). Shipping fees are non-refundable.

Buyers are responsible for return shipping costs. We are not responsible for returns/exchanges that may get lost in transit. We always suggest our clients use a trackable and fully insured method of shipment.

It is important to contact us first regarding returns. Do not send your returns without contacting us first. Please kindly review and follow our product Return policy and Jewelry policy guide for a smooth and hassle-free process.

Please note that every return is the responsibility of the brand from which you made the purchase

See Restocking Fee Policy for Jewelry item orders

Cancellations

You may request a cancellation within same day working hours of purchase.  An address change could be applied any time before your order has shipped.  Please contact us directly at  info@zengoda.com or chat with us with your order number and your name in the subject line. 
More details visit our Order Shipping Delivery

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

Full Eternity Bands

• Custom or personalized orders
• Items on Sale
• Items purchased during Sales Events
• Engraved and monogrammed products
• Piercing
• Gift Cards
• Hygenic items
• Full Eternity band/ring
• Bracelet/Necklace with an extension

Conditions of Return

To make return the item(s);

• Firtsly You have to contact us via e-mail (info@zengoda.com) or chat within five (5) days of delivery,
• All items must be returned in brand new condition; unused and worn.
• The items must be shipped back in their original condition and packaging.
• Items returned by mail must be in all original packaging (tags, box, and pouch , Gift box included)

More details visit Return Refund

We cover duties and taxes for shipments to USA, Canada, Germany, Europe, UK, UAE and Australia. Please note that there may be additional duties and taxes on shipments to other countries that are not listed above. Zengoda does not have any control over these fees, and we cannot advise as to what the costs will be as they vary by country.

More information duty & tax visit our Zengoda Help pages