Most Asked Questions

If you need assistance, please feel free to ask. Please find all the questions you need answered before placing an order with Zengoda.com. If you need answers that aren't here, you can ask them via online chat. This FAQ (Frequently Asked Questions) page provides you with general information. For more information, please contact customer service.

Why should you buy a vintage rug from Zengoda.com?

How to prepare your order rug?

How secure is my payment when shopping at Zengoda?

Where will my rug and carpet orders be shipped from?

What is Zengoda’s return policy?

How quickly will my order be processed at Zengoda?

How can I contact you?

How your carpet order arrives at your door.

Vintage rugs are typically handmade. Skilled weavers create these unique pieces using traditional methods and natural materials. Over time, rugs wear out, their colors fade, and some areas may become damaged. However, in expert hands, these rugs can be brought back to life. They are cleaned, repaired, and restored as close to their original state as possible. As a result, vintage rugs continue to be some of the most treasured pieces in homes, even after many years

What style of rug are you looking for?

Why are rugs at zengoda.com affordable?

What are your shipping and payment options?

I need help choosing a rug.

About Orders and Delivery

How much is the shipping fee?

When will my order be shipped?

Can I track my order?

About Returns and Exchanges

Can I return my order?

What happens if I don't like the product?

About Vintage Rugs

How can I tell if a vintage rug is authentic?

What are the most popular types of rugs at zengoda.com

Why are vintage and antique rugs more expensive?

How do you choose the right rug size for a room

What is the most commonly used material for rugs?

Which weaving techniques determine the texture and pile height of a rug?

Why are hand-knotted rugs durable?

What are the general rules for rug placement?

Why are vintage rugs so expensive?

What size rug are you looking for?

What is the quality of your rugs?

How should I clean a vintage rug?

Why are vintage rugs so expensive? .